Buy Osprey Gear

Return Authorization - U.S. Customers Only

If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.

PLEASE NOTE: If you have a warranty issue with a HydraForm™ Reservoir please visit our HydraForm™ Reservoir Warranty Claim page.

Please fill out all fields to the best of your knowledge. You will receive an email response within one week. You will receive detailed shipping instructions after your Return Authorization number has been issued to you. For any non-repair related questions, please contact Customer Service.

If you have any questions or concerns, please feel free to contact us:
Please visit our All Mighty Guarantee page for details or phone us at 866-314-3130

PLEASE NOTE: If your product is not repairable and is replaced, the original product will not be returned to you. We will make every effort to repair your pack. In the event that we are unable to make a functional repair to your pack, we will replace it. For products that are no longer in production you will be contacted by our Warranty and Returns Customer Service Team to discuss replacement options.

* Items on the form with asterisks are required fields; U.S. Addresses only
First Name: *
Last Name: *
E-mail: *
Phone: *
Return Address
Address: *
(please try to avoid PO boxes if possible)
City: *
State: * Zip: *

Pack Name and Volume: * (e.g. Ariel 55)
Color and Size: *
Brief description of the issues: *
 
 

30 Years of Osprey Packs
Osprey's All Mighty Guarantee

Osprey will repair for any reason, free of charge, any damage or defect in our product - whether it was purchased in 1974 or yesterday.

If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.