Customer Service Customer Service

Return Authorization - U.S. Customers Only

This page available in English only

*If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.

For general questions about our All Mighty Guarantee please click here.

Parts: If you only need a part that you can replace yourself, please click here.

Reservoirs: If you have a warranty issue with a Hydraulics™ Reservoir please click here.

The Return Merchandise Authorization (RMA) request form should be filled out if you need to send your pack in for repair.

Please fill out all fields to the best of your knowledge. You will receive an email response within one week with detailed shipping instructions once an RMA number has been issued to you. After one week if you have not heard back from us please check your SPAM folder for our reply before calling.

PLEASE NOTE: If your product is not repairable and is replaced, the original product will not be returned to you. We will make every effort to repair your pack. In the event that we are unable to make a functional repair to your pack, we will replace it. For products that are no longer in production you will be contacted by our Warranty and Returns Customer Service Team to discuss replacement options.

If you have any questions or concerns please feel free to contact our Quality and Returns Department at 1-866-314-3130, or by email at returns@ospreypacks.com.

All fields are required; U.S. Addresses Only

Return Address

Please try to avoid PO boxes if possible
e.g. Ariel 55
e.g. Pacific Blue, LG
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Osprey's All Mighty Guarantee

Osprey will repair for any reason, free of charge, any damage or defect in our product - whether it was purchased in 1974 or yesterday.

If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.

Any Reason. Any Product. Any Era.

Whether your pack was purchased in 1974 or yesterday, Osprey will repair any damage or defect for any reason free of charge.
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Osprey All Mighty Guarantee