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All Mighty Guarantee

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 OSPREY'S LIFETIME WARRANTY

*If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.

Our constant dedication to superior quality, design and craftsmanship backed up by a solid warranty has gained us countless loyal customers and an exemplary reputation for producing gear that truly lasts a lifetime. Therefore, we thought it only appropriate as we celebrated our 35th anniversary in 2009 to launch an all encompassing guarantee – any product, any reason, any era – The Osprey All Mighty Guarantee.   


Osprey will repair for any reason, free of charge, any damage or defect in our product – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.

Guarantee FAQ’s:

My pack needs to be repaired. What do I need to do?
If you live in the United States* and need a repair done on your Osprey pack, you will first need to obtain a Return Authorization number. To do so, click here or call our Returns Department toll free at 866-314-3130. We will provide shipping instructions along with your RA Number. PLEASE, do not send your pack in without an RA number.
*If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.

I just need a replacement part (like a buckle) for my pack. What do I need to do?
Please fill out and submit our parts request form or call us toll free at 866-314-3130 and we’ll get you set up.

How long will it take?
If you have a specific date that you need your pack back, please let us know when requesting your RA#. We will do our best to meet your deadline. (see expedited shipping option below)

What if my pack is really dirty?
http://www.ospreypacks.com/images_pages/nikwax_warrantypage%281%29.jpgWhen we receive a pack that is too dirty or odiferous to repair, we are restricted by law from repairing it. If your pack is not clean, we will return it to you, unrepaired. Click here to learn how to easily clean your pack at home.

Osprey highly recommends Nikwax products for all your pack care needs.
www.nikwax.com
 
Who pays for shipping cost?
You are only responsible for the charges of shipping the pack to Osprey. Use a method of shipping that provides a tracking number. Osprey cannot be responsible for packages that have not been received by our shipping department. We pay shipping to return your pack via UPS or FedEx.
 If you ship your pack to us via an expedited shipping method (i.e. 3-day shipping or faster via UPS or FedEx) it will receive priority processing here and will be returned to you via a similar expedited service. Please call  us at 1-866-314-3130 to notify us that you are using an expedited shipping method.
 
Do I have to register my pack to take advantage of this incredible guarantee?
Do I need to be the original owner of my Osprey pack?
No – the All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired we will repair or replace it.

Okay – so what’s NOT covered?
  • Program Packs: Our program packs or any Osprey pack used by outdoor programs are ONLY covered under the Program Pack Warranty, NOT AMG.  Please contact our Program Pack department for details.
  • Size/Fit: We provide a variety of resources and tools for our customers to be sure that the Osprey they purchase really fits. Remember - packs fit as personally as the shoes on your feet.   Take this endeavor seriously – a correctly fit Osprey will work on a wide variety of body types. Visit our Sizing and Fitting page for more information and visit an Osprey dealer near you for personal service.
  • Preference: Bad color? Wrong style? Not enough or too much room in your pack? Unfortunately we can’t cover personal preference under our guarantee.
  • Third Party Repairs or Replacements: You must send your pack to Osprey to take advantage of the All Mighty Guarantee. We do not cover costs incurred via third party repairs or replacements.
  • Cosmetic Wear and Tear:  Any reasonable aging of your pack that affects only the appearance and not the function of your pack.  Be proud of those scars!
  • B.A.M.G. (Before All Mighty Guarantee) Repair Work: Sorry – the All Mighty Guarantee applies only to repairs requested on or after January 1, 2009 (any repair costs incurred for a non-warranty repair prior to Jan 1 2009 will not be reimbursed)
  • Hydraulics Reservoir:  The Hydraulics™ reservoir is covered by a limited 1-year warranty, reflecting the reasonable lifespan of a reservoir.The pouring and storing of warm-hot or boiling water or liquids into your reservoir WILL VOID your warranty.  Reservoirs are NOT designed to contain or handle liquids at temperature.