Customer Service

Can't find the pack you want at your local dealer? Have a question or comment about design? Can't figure out what that strap is for? Having trouble with fit or sizing? These questions and more can be answered by calling or emailing our small, but always friendly and knowledgable customer service staff. We are here to help!

Osprey US Customer Service is open from 8:00 a.m. - 5:00 p.m., Monday - Friday, Mountain Time. Call 866-284-7830 and one of our expert customer service folks will get back to you.  We pride ourselves in providing real help from real people.

Or if you need to contact us in off-hours or prefer email contact us at and a real person will get back to you!

Need a pack repaired?  Please visit our return authorization page!!