Customer Service



Need help selecting the right pack? Having trouble with fit or sizing? These questions and more can be answered by emailing cs@ospreypacks.com or by calling our general Customer Service line at 866-284-7830. Osprey Customer Service is open Monday-Friday, 8:00 AM-5:00 PM, MST.

For general questions about our warranty please visit our All Mighty Guarantee page.

If you need a Return Merchandise Authoriziation number (RMA#) to send your pack in for repair please fill out our online RMA Request Form.

Parts Request
If you have a broken part that you can replace yourself and you just need a replacement please click on the link above and fill out our online Parts Request Form.

Hydraulics Reservoir Warranty Claim
If you have a warranty issue with a Hydraulics™ Reservoir please fill out our online Reservoir Warranty Claim Form.

Poco Registration
To register your new Poco Child Carrier please fill out the online Poco Registration Form.

Retail Invoice Request
Need an invoice? Please fill out the Invoice Request Form.  Please note this form is for Retail Stores ONLY.

Retail Claims
Have any invoice/shipping discrepancies in your latest shipment?  Please fill out the Retail Claims Form. Please note this form is for Retail Stores ONLY.

New Dealers Inquiries
Interested in becoming a certified Osprey Dealer?  Please fill out the New Dealers Inquiries Form.

International Requests
Please visit the International Customer Service Page.