Customer Service Customer Service

Customer Service

Need help selecting the right pack? Having trouble with fit or sizing? Give us a call or drop us an email. We'd love to help you out.

Customer Service:
Monday - Friday
8am - 5pm MST

Warranty, Parts & Repairs

For general questions about our warranty, please visit our All Mighty Guarantee page. 


If you need to send your pack in for a repair, please fill out our Return Authorization Form.

Parts Request

If you need a replacement part (buckle, zipper pull, etc.), please fill out the Parts Request Form.

Hydraulics Reservoir Warranty Claim

If you have a warranty issue with a reservoir, please fill out our online Reservoir Warranty Claim Form.

International Requests

Please visit the International Customer Service Page.

Poco Registration

To register your new Poco Child Carrier, please fill out the online Poco Registration Form.

Retail Claims

Have any invoice/shipping discrepancies in your latest shipment?  Please fill out the Retail Claims Form. Please note this form is for Retail Stores ONLY.

New Dealers Inquiries

Interested in becoming a certified Osprey Dealer?  Please fill out the New Dealers Inquiries Form.


Any Reason. Any Product. Any Era.

Whether your pack was purchased in 1974 or yesterday, Osprey will repair any damage or defect for any reason free of charge.
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Osprey All Mighty Guarantee