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Customer Service

 

 

Need help selecting the right pack? Having trouble with fit or sizing? Give us a call or drop us an email. We'd love to help you out.

Customer Service:
866-284-7830
cs@ospreypacks.com
Monday - Friday
8am - 5pm MST

Warranty & Returns

For questions regarding warranty needs, please use one of the the links provided below or call 866-314-3130.


For general questions about our warranty, please visit our All Mighty Guarantee page.


Repairs

If you need to send your pack in for a repair, please fill out our Return Authorization Form.
 

Parts Request

If you need a replacement part (buckle, zipper pull, etc.), please fill out the Parts Request Form.
 

Hydraulics Reservoir Warranty Claim

If you have a warranty issue with a reservoir, please fill out our online Reservoir Warranty Claim Form.
 

Poco Registration

To register your new Poco Child Carrier, please fill out the online Poco Registration Form.
 

Retail Invoice Request

Need an invoice? Please fill out the Invoice Request Form.  Please note this form is for Retail Stores ONLY.
 

Retail Claims

Have any invoice/shipping discrepancies in your latest shipment?  Please fill out the Retail Claims Form. Please note this form is for Retail Stores ONLY.
 

New Dealers Inquiries

Interested in becoming a certified Osprey Dealer?  Please fill out the New Dealers Inquiries Form.

International Requests

Please visit the International Customer Service Page.