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Osprey Packs is the leading manufacturer of backpacks and travel gear. Our headquarters is located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors.

 

Thanks for looking into employment opportunities with Osprey Packs!

This page will provide information related to positions for which we’re currently recruiting.

If you’d like to be kept in the know as positions become available in the future, we’d be happy to add you to our Recruitment List.  Simply send us an e-mail to hiring@ospreypacks.com with the subject line “Subscribe to Recruiting List” and we’ll be sure to include you when we send out future recruitment announcements.


Applying for employment with Osprey Packs

  • Osprey Packs continuously accepts employment applications – 
    please note that as of 12/1/2014, any cover letters/resumes not accompanying a completed Employment Application will not be retained for future consideration.
  • The “To Apply” section of any job postings listed below will specify if additional materials are needed to complete an application packet.
  • All applicants will receive a confirmation e-mail when their application materials have been processed.
  • Due to the volume of applications we receive, we are unable to provide more personalized service to applicants and respectfully request that no phone-calls be made regarding the status of your application.   

Employment Application

 

Current Job Opportunities

 

Customer Service Representative – Cortez, CO

 

Job Status: Full-Time (40 hours; hourly)

 

Supervision Received: Position reports to Customer Service Manager

 

Job Summary

Provides industry-leading customer service and support to the sales rep force, retail dealer base, as well as end-users to facilitate smooth product flow from Osprey.  Ensures positive relationships with all customers to further strengthen our brand and company reputation.  Directly oversees all incoming orders (into ERP system) and outgoing shipments (to the Operations Team).

 

Principal Duties and Responsibilities include the following; other duties as assigned:

 

Dealer Service

  • Assumes ownership of designated sales territories including account maintenance and territory analytics
  • Answers incoming calls from dealers and assists with needs
  • Enters ASAP orders based on availability
  • Manages and maintains pre-season orders
  • Assists with shop employee inquiries regarding fit and sizing of product for their retail customers
  • Proactively contacts buyers to release preseason shipments on schedule
  • Manages New Account Opening Process

 

Customer Service

  • Assists with incoming inquiries from retail customers via phone and email; including topics of product fit and sizing and product selection
  • Assists visitors with product tour and questions
  • Maintains full working knowledge of entire product line 
  • Fields warranty related questions and refers to Returns Department as needed

 

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

 

 

Required Education and Experience: 

High school diploma or general education degree (GED) required; Bachelor’s Degree preferred. A minimum of 3 years of progressively responsible customer service experience is required; prior outdoor retail or sales experience preferred. Effective oral and written communication skills and excellent interpersonal skills a must. Proficiency in Microsoft Office Suite and use of multi-line phone system. Self-motivated and ability to work independently. 

 

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

 

Compensation and Benefits:

Hiring range - $14.50 - $15.50/hr, depending on experience and qualifications.  Participation in: group health plans, Paid Time-Off (PTO) program, 401k plan (after one year), all other benefits as described in current Team Member Manual.

 

Required Meetings and Time/Travel: 

Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. May participate in sales meetings and trade shows upon invitation. Participation in working Osprey’s semi-annual Locals’ Sale. 

 

Technology Issued

Desktop P.C., Cisco Phone System with headset; 2 screens

 

Location

This is a full time position based at the Osprey Headquarters in Cortez, CO U.S.A.

 

 

To apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “Sales CSR” in the subject line; or mail to Osprey Packs, Human Resources/CSR, 115 Progress Circle, Cortez, CO 81321.

 

Supplemental Questions

  • What are your top 3 strengths related to this position?
  • How do you see this position helping you to achieve your career goals?

Application deadline: August 14, 2015

 

Data Warehouse and Database Administrator

 

Osprey Packs is the leading manufacturer of backpacks and travel gear. We’re located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors.  

Job Status

Full-Time (40 hours; exempt)

Supervision Received

Reports to Senior Manager of Business Intelligence

Supervision Exercised

None

Job Summary

This position is responsible for the day to day support of Osprey’s data warehouse platform and company-wide databases. Responsibilities include data warehouse support, database support, data architecture support and ERP support. This role is the primary point of contact for all data, data warehouse and database topics or issues.

Principle Duties and Responsibilities

 Data Warehouse Support

   Assists with the creation of and executes management programs for the company data warehouse platform.

   Transforms business information needs into appropriate OLAP solutions.

   Identify and resolve data warehouse performance issues

 

Database Support

-        Assists with the creation of and executes management programs for all company databases. This includes developing and maintaining policies and procedures for ensuring the security and integrity of the company databases.

-        Identify and resolve database performance, capacity, replication and distribution issues.

-        Defines, documents and tests contingency and disaster recovery procedures for all company databases.

 

Data Architecture Support

-        Assists with the creation of and executes management programs for all company data architecture.

-        Identify and improve company ETL operations.

-        Supports all ad-hoc data integration or ETL requests.

 

ERP Support

-        Provides support to the IT department in all database functions that assist in the management of the company ERP.

 

Primary Contacts 

Communicates with the Director of Information Services, Data Associate, NAV Programmer and the Senior Systems Engineer on a regular basis

 

Required Education and Experience

The qualified candidate must have strong data, relational database and data warehouse experience along with expert level problem solving skills… Expert level experience with these common platforms is required. 

Required programs and concepts: Data Warehouse Administration, Information Management, Data Management, SQL Server 2012, T-SQL, OLAP, MS Access

Preferred programs and concepts: Jet Reports, Microsoft NAV, SQL Server 2014, Unstructured Data Experience, Social Media Analytics, Master Data Management, Change management, MySQL

Physical Ability—Level I

The Team Member will be expected to: work in an office environment for extended hours of sitting; performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over (refer to HR Manager for details of WorkSteps program). 

Compensation and Benefits

Salary range $65 - 75K depending on experience and qualifications.  Participation in: group health plans, Paid Time off (PTO) program, including 2 days of position-specific PTO (PSP), 401k plan (after one year), all other benefits as described in current Team Member Manual. 

Required Meetings and Time/Travel

Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions.  After hours work is a common event in the IT department. Abnormal hours / late nights may be required to troubleshoot issues, repair problems, and install technology as required.

Technology Issued

Laptop Computer; Low Voice Coverage; Cell Data Coverage; Remote Data Coverage

Location

This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A..

 

To Apply

Please submit an application with an optional cover letter and resume to hiring@ospreypacks.com (with “Data Warehouse and Database Administrator” as the subject line) or mail to Osprey Packs, Human Resources, 115 Progress Circle, Cortez, CO 81321.

Application deadline: August 10, 2015


Q&R Customer Service Rep– Cortez, CO

 

Job Status: Full-Time (40 hours, hourly)

Supervision Received: Reports to the Returns Assistant Manager

Supervision Exercised: None

Job Summary

Provide industry-leading customer service and support to the sales rep force, retail dealer base, as well as end-users to facilitate smooth product flow from Osprey.  Ensure positive relationships with all customers in order to strengthen our brand and company reputation.  Work directly with customers/dealers, primarily on the phone and email, to help quickly and efficiently resolve all needs to customer’s satisfaction while protecting Osprey’s interests, brand, and operational expenses.

 

Principal Duties and Responsibilities include the following; other duties as assigned:

Customer Support

  • Maintain full working knowledge of entire product line 
    • Including topics of product fit and sizing
  • Receive incoming calls & emails from end-users, retailers and reps to determine what problem they have with their Osprey product and how it can best be repaired
  • Provide cost estimates on non-warranty repairs based on the Quality & Repair Specialist’s recommendation
  • Organize and execute pack returns/exchanges/credits via RA process
  • Field sales related questions and refer to Dealer Services as needed


Spare Part Fulfillment

  • Work with customers to determine what parts they need for repairs that can be done at home & enter these requests on the Returns Work List
  • Ensure timely fulfillment of part requests (non-RA warranty issues) on the Returns Work List


Department Support

  • Research and address department open orders monthly
  • Input and maintain product registration cards
  • Track and update team with warranty offenders monthly
  • Research and address special RAs monthly


Other

  • Process hydration claims; cross-train with Processors, Repair Specialists, Lead QA Specialist
  • Maintain discontinued packs & parts spreadsheet and provide support to Sales Customer Service for questions regarding discontinued items
  • Organize and maintain spare part inventory in storage room and loft
  • Back up Repair and QA staff
  • Maintain pack wall

 

The previous is intended to describe the major responsibilities and requirements for this position.
It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

 

Primary Contacts 

Communicates regularly with Quality and Returns Director, Q&R TM’s, Customer and Dealer Services, Finance, Pro Purchase and Program Packs, Shipping personnel

Required Education and Experience

High school diploma or general education degree (GED) required; college level coursework or degree preferred. Minimum of 2 years experience in retail sales and/or customer service required. Ability to communicate clearly via email, telephone, illustrations, and in-person, especially with a humble sense of service and a desire to find a positive solution to problems that satisfies both Osprey and the customer.  Proficient skills with Microsoft Outlook, Word, and Excel.  Professional attitude and ability to represent all aspects of Osprey as a company when dealing with dealers, end-users, and other Osprey Team Members. 

Physical Ability- Level II (Warehouse/Physical) 
The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

Compensation and Benefits

Hiring range $13.00 - $14.50/hour; depending on experience and qualifications.  Participation in: group health plans, Paid Time off (PTO) program, 401k plan (after one year), all other benefits as described in current Team Member Manual.

Required Meetings and Time/Travel

Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. Possible travel to trade shows (national and regional) and/or may attend product and sales meetings upon invitation.

Technology Issued

Desktop PC, Cisco phone system with headset.

Location

This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A..

 

To Apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “QR CSR” in the subject line; or mail to Osprey Packs, Human Resources/QR CSR, 115 Progress Circle, Cortez, CO 81321.                                                                                                                                                                                                                                                                                                                                                                                      

Supplemental Questions                                                                                                                           

  • What are your top 3 strengths related to this position?
  • What appeals to you most about this role?
  • How do you see this role supporting your long-term career goals?

Application deadline: Accepting applications until Monday, August 3. 




Warehouse Associate – Ogden, Utah

Job Status 
Full-Time (40 hours; hourly)

Supervision Received
Position reports to Fulfillment or Inventory and Receiving Manager

Job Summary
This role is a universal warehouse position requiring comprehensive knowledge of all basic warehouse functions. Daily responsibilities will vacillate depending on the particular needs of the Distribution Center as detailed below.

Principal Duties and Responsibilities include the following; other duties as assigned:

Receiving

  • Participate in the unloading and receipt of inbound transfers
  • Assist with putting away of newly received product
  • Run all lift and warehouse equipment (forklift, walkie stacker, reach truck, pallet jack, and hand truck) with proficiency
  • Ensure that all equipment is charged and/or fueled sufficiently

Cycle Counts

  • Assist with daily inventory cycle counts and physical inventories as directed

Return to Inventory and QA

  • Assist with Return-to-Inventory (RTI) product to process and reapply hang tags, labels, and poly bags as necessary prior to returning to inventory
  • Will assist in the Quality assurance on inbound product as necessary

Sale Order Fulfillment

  • Pick assigned sales orders for packing based on that day’s priorities, and deliver to appropriate area in DC
  • Pack product for shipping using the most efficient process and economical packaging while minimizing in-transit damage
  • Ship product in the most efficient and economical manner according to customers preferred ship method and guidelines

Warehouse Maintenance

  • May assist with relocation and storage of non-inventory items
  • Ensure that pick lines are fully stocked to meet order fulfillment demand and timely processing of return to inventory product 
  • At the end of each day and as needed periodically during the day, restock ‘each’ pick bins as necessary
  • At the end of each day and as needed periodically during the day, remove empty cartons from the warehouse aisles.  Stock the empty cartons for use where needed or bring them to the recycle bin, as appropriate
  • At the end of each day and as needed periodically during the day, collect empty pallets and move to pallet storage area
  • Dust mop the warehouse aisles at the end of each day and remove loose trash, slash guards and other debris


Participation on Company Teams and Committees

  • Participate where appropriate in various company committees and team functions.   The goals of such activities are to contribute to specific company needs and processes while expanding and diversifying knowledge and skills.

Safety

  • Follow safe work practices as prescribed by managers, and as described by the Safety Manual and Safety Committee. 

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

 

Required Education and Experience
Applicants must be a minimum of 18 years of age and/or possess a high school diploma or general education degree (GED); college level coursework or degree preferred. Position requires basic math; reading; writing and computer skills, particularly with Microsoft Excel, Word and Outlook (or similar e-mail program).  Must possess good literacy skills and have a desire and ability to process detailed information correctly. Effective oral and written communication skills, excellent interpersonal skills required. Also must be an independent thinker, requiring little direct supervision.  Must have or be able to obtain operator certification on all mechanized pallet handling equipment in use at Osprey. 

This role will require a flexible schedule, depending on current business needs and volume; typically scheduled for 8-hour shifts between 6:00am and 11:30pm.

Physical Ability—Level II (Warehouse/Physical) The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

Compensation and Benefits

Hiring range is $12.00 - $13.50/hour, depending on experience and qualifications.  Participation in: employer paid medical, dental and life insurance plans (eligible the 1st of the month after 60-days of employment), Paid Time Off (PTO) program equivalent to 14 days in a 12-month period, 401k plan (after one year), all other benefits as described in current Team Member Manual.

Technology:

Intermec and Honeywell handheld scanning device, Desktop P.C., Cisco Phone System

Required Meetings and Time/Travel

Participation in all Department and general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. 

Location
This is a full time position which will be based at the Osprey Packs, Inc. Distribution Center in Ogden, UT U.S.A.

To apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “Ogden WA” in the subject line; or mail to Osprey Packs, Human Resources/Ogden, 115 Progress Circle, Cortez, CO 81321.                                                                

Supplemental Questions                                                                                                                           

  • What are your top 3 strengths related to this position?
  • What aspects of the role would you find the most challenging and why?
  • What experience do you have with an ERP system?
  • What experience do you have working with a handheld device in a warehouse setting?

Application deadline: Accepting applications until positions are filled


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