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Osprey Packs is the leading manufacturer of backpacks and travel gear. Our headquarters is located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors.

 

Thanks for looking into employment opportunities with Osprey Packs!

This page will provide information related to positions for which we’re currently recruiting.

If you’d like to be kept in the know as positions become available in the future, we’d be happy to add you to our Recruitment List.  Simply send us an e-mail to hiring@ospreypacks.com with the subject line “Subscribe to Recruiting List” and we’ll be sure to include you when we send out future recruitment announcements.


Applying for employment with Osprey Packs

  • Osprey Packs continuously accepts employment applications –
    please note that as of 12/1/2014, any cover letters/resumes not accompanying a completed Employment Application will not be retained for future consideration.
  • The “To Apply” section of any job postings listed below will specify if additional materials are needed to complete an application packet.
  • All applicants will receive a confirmation e-mail when their application materials have been processed.
  • Due to the volume of applications we receive, we are unable to provide more personalized service to applicants and respectfully request that no phone-calls be made regarding the status of your application.   

Employment Application

 

Current Job Opportunities

 

 

 

 
   

Systems Engineer – Cortez, CO

 

Job Status: Full-Time (40 hours; salary)

Supervision Received: Position reports to IT Director

Supervision Exercised: None

Job Summary
This position is responsible for the development, maintenance and documentation of the network, IP phone, and security for the company. This role also provides support to the IT Support Specialists (Tier 1 & Tier 2) and provides admin support on server, virtualization, and storage issues to the Senior Systems Engineer.

 

Principal Duties and Responsibilities include the following; other duties as assigned:

 

Engineering Functions

  • Design and manage data network and security infrastructure including switches, routers, firewalls and VPN appliances for internal and external Osprey networks.
  • Manage hardware and software lifecycles; including decision making structure regarding refresh of existing systems as well as new deployments.
  • Create and update existing documentation of processes and procedures in support of administration tasks.
  • Implement hardware and software solutions into the managed environments to meet customer needs.
  • Manage assigned projects and program components to deliver services in accordance with established objectives and other duties as assigned by management.
  • Design contribution of on-going projects, moves and changes.
  • Monitor and maintain data network and security infrastructure including switches, routers, WAN optimization, firewalls and VPN appliances for internal and external Osprey networks.
  • Supervises the administration of systems, servers and related network to ensure availability of services to authorized users.
  • Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support.
  • Modify, maintain and update software, firmware, drivers, anti-virus and Windows update coordination through a practice of Change Management, Configuration Management and Release Management.
  • Responsible for maintaining Service Delivery to meet Customer Service Level requirements. This includes Disaster Recovery, data security and recovery, and Production level policies and procedures.
  • Create and update existing documentation of processes and procedures in support of administrations tasks.
  • Administer SAN functionality.
  • Develop and maintain enterprise phone system.
  • Develop and maintain video conference equipment (ie. LifeSize and Lync).

System Administrator Functions

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Primary Contacts: Communicates primarily with the IT Director, Senior Systems Engineer, IT Support Specialists (Tier 1 & Tier 2). Interacts with all Osprey Team Members as issues/projects require.

 

Required Education and Experience

High school diploma or general education degree (GED) required; college level coursework or equivalent experience/certification preferred. A minimum of 2 years of progressively responsible IT Tech Support responsibilities is required. Effective oral and written communication skills and excellent interpersonal skills a must.  The qualified candidate must possess a strong hardware and software background as well as expert level problem solving skills.

 

Expert level experience required. 

Experience: Cisco CCNA (Voice Certification Beneficial), Project management, Small business workflow

Network: Cisco switching, routing and security (firewall, VPN) systems

OS: Microsoft: Windows 7, Server 2003, Server 2008, Server 2012 Apple: Mac OSX, Apple iOS, Android

Programs: MS Office - including Visio and Project

Enterprise Systems: VMware Vsphere 5.1+, EMC VNXe SAN, Riverbed WAN optimization

 

Physical Ability—Level II (Warehouse/Physical) The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

 

Compensation and Benefits

Hiring range: $78,000-$85,000/year, depending on experience and qualifications.  Participation in: group health plans, Paid Time off (PTO) program, including (2) days of position-specific PTO (PSPTO), 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

 

Technology Issued
Laptop Computer; Osprey issued mobile phone with voice and data coverage provided (or modest monthly stipend to cover the same on individual personal plan)

Required Meetings and Time/Travel
Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions.  After hours work is a common event in the IT department. Abnormal hours/late nights may be required to troubleshoot issues, repair problems, and install technology as required.

Location
This is a full time position based on-site at the Osprey Headquarters in Cortez, Colorado U.S.A..

 

­­­­­­­­­­­­­­­­­To apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “Systems Engineer” in the subject line; or mail to Osprey Packs, Human Resources/Systems Engineer, 115 Progress Circle, Cortez, CO 81321.                                                                                                                                   

Supplemental Questions                                                                                                                        

  • Please detail examples of the engineering work you have done at your current or most recent position.
  • What is your greatest challenge when it comes to IT?

 Application deadline: April 15, 2015


Key Account Manager – Cortez, CO

 

Job Status Full-Time (40 hours; salary)
Supervision Received Position reports to US Sales Director
Supervision Exercised
Manages the Key Account Representative

Job Summary
The Key Account Manager (KAM) is responsible for managing the business relationships with Osprey’s key dealers in an effort to support and increase sales through exceptional support and service.  Responsibilities will include daily monitoring of sales and service performance dashboard and metrics for key accounts and communicate on account performance, opportunities for improvement and suggested actions to sales management and leadership teams. Qualified candidates must exhibit a strong aptitude for sales related skills (relationship building, product presentations, seasonal calendar planning, marketing collaboration, and other related customer service behavior) and possess a proven record of sales performance report generation and analysis, be comfortable dedicating many hours to daily use of the Osprey operating systems, be a clear communicator, proactive thinker, detailed organizer, and enjoy solving problems. Above all, the KAM must clearly understand and demonstrate sound decision making skills that properly balance and align customer needs with company goals that ensure a beneficial outcome for both the retailer and Osprey.


Principal Duties and Responsibilities include the following; other duties as assigned:

Primary responsibilities

  • Support the Sales Director with Osprey’s combined efforts in Sales, CS, and field sales representation into a powerful presentation to our key dealers
  • Fully grasp all facets of NAV operating system and develop a thorough command for order management and analytical inquiries
  • Ensure superior proactive sales support for our top dealers
  • Oversee timely preseason/forecast order collection, review pre-season orders, provide comment to sales management teams, and revision of orders for key dealers
  • Represent the needs of our top dealers in all facets of Osprey business operations and vice versa
  • Represent the inventory needs of our top dealers in the demand planning process
  • Manage the Key Dealer reservation process
  • Communicate in-season forecast-to-purchase performance data to our top dealers and associated sales reps and develop a corrective strategy for any overages  or shortfalls
  • Collaborate with Retail Marketing Manager and assist in implementation of special marketing programs when needed
  • Maintain detailed records of all Key Account contracts, VTA’s, special programs, agreements, and “Special Deals”
  • Lead key dealer presentations and events focused on preseason selling, prototype feedback, entertainment, etc.
  • Attend Key Dealer events as available; represent Osprey in a positive sales-and-service oriented fashion
  • Supplement Osprey’s Sales Team’s efforts on “non-house” dealers as needed
  • Manage all new and updated retailer/vendor contracts and agreements to ensure they are acceptable and achievable for all Osprey departments.  Communicate any changes and ensure that all relevant departments have most current versions and understand and execute to the Key Accounts expectations and requirements.
  • Review all new dealer applications to determine if they fit the criteria and meet the expectations to become an Osprey dealer
  • Provide reporting of sales analysis and store assortments of our multi-territory accounts to our rep teams
  • Manage the reporting and performance dashboard of Osprey’s top dealers (extends beyond Key Dealer group), listing of dollars booked and dollars shipped each season, by category, etc.
  • Manage the daily and weekly forecasting and order processes of our key dealers
  • Develop deep and trusting relationships with Key Dealer management
  • Develop deep and trusting relationships with Osprey’s internal service departments (Shipping, Finance, BI, IT)
  • Cover changes, unexpected outcomes, and management transitions proactively, and without interruption
  • Always go the “extra mile” for Osprey’s Key Dealers

Secondary responsibilities

  • Assist with development of clinic training tools, Pro Shop support, tech training and other areas of Osprey sales activity

Continuing Education

  • Develop and maintain product knowledge, technical skills and selling enthusiasm of entire Osprey product line
  • Regularly upgrade computer software skills
  • Pursue professional development, especially in areas related to sales department and organizational skills

 

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

 

Primary Contacts: Sales Director, Outdoor Sales Manager, Sales Reps related to key accounts, Sales Coordinator, Demand Planning, Business Intelligence, Retail Marketing Manager and all members of the Sales and Marketing Department

Required Education and Experience
Bachelor's Degree from a four year college or university (preferred), minimum of three years’ relevant sales and dealer support in the outdoor retail environment or an equivalent combination of education and experience. Exceptional interpersonal communication skills, proven ability to communicate effectively to a varied audience verbally and in writing. Positive attitude, ability to work and excel in a dynamic environment and coach direct reports to do the same. Strong analytical background and organizational skills. Experience with account management and related ordering/sell-through/margin analysis. Intermediate to advanced skills in MS Word, Excel and PowerPoint; functional knowledge of MS Dynamics NAV or similar ERP system essential.

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits

Hiring range: $70,000 - $80,000/salary, depending on experience and qualifications.  Participation in: medical, dental and life insurance plans (after 90-days of employment), Paid Time Off (PTO) program – accruing the equivalent of 17 days per 12-months, 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

Additional perks include: Monday morning continental breakfast, green commuter incentives, paid days off to volunteer in the community and to join Team Members on group outings to test out our gear, and a host of other perks.

Technology Issued
Laptop PC, Cisco phone system, Osprey issued mobile phone with voice and data coverage provided (or modest monthly stipend to cover the same on individual personal plan)

Required Meetings and Time/Travel
Participation in all general and position-specific company meetings, sales meetings before trade shows and international sales meetings. Participatory role in product planning and demand planning meetings.  Travel to visit key accounts at multiple locations. Trade show and key dealer event attendance.

Location
This is a full time position based at the Osprey Headquarters in Cortez, Colorado, U.S.A.

 

­­­­­­­­­­­­­­­­To apply:  Please submit a completed Employment Application, along with your resume and a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “KAM” in the subject line; or mail to Osprey Packs, Human Resources/Systems Engineer, 115 Progress Circle, Cortez, CO 81321.                            

Supplemental Questions                                                                                                                           

  • Describe for us how you effectively build relationships.
  • What speaks to you the most about this position description?

 Application deadline: April 21, 2015

US Sales Coordinator – Cortez, CO

Job Status
Full-Time (40 hours; hourly)

Supervision Received
Position reports to Outdoor Sales Manager

Supervision Exercised
None

Job Summary
The US Sales Coordinator will focus on supporting the daily operations of the Sales Department, especially assisting the Sales Director, the Outdoor Sales Manager, and the Customer Service Manager.  He/she will spend much of their time coordinating the regular and repeating tasks on the Sales Department’s annual operational calendar.  The primary goals will be to contribute to the development and distribution of sales programs, manage seasonal sample process, assist in regional and national trade shows, and assist in the management of national sales meetings.    

Principal Duties and Responsibilities include the following; other duties as assigned:

Primary

  • Provide administrative assistance to Sales team including Sales calendar and timeline management, key meeting attendance, minute taking, project support and follow-up, communication support, and expense report preparation
  • Generate sales reports on a weekly and monthly basis for Sales management team
  • Track annual and seasonal sales performance by territory, by category, and identify sales opportunities
  • Develop and maintain product knowledge and technical skills of entire Osprey product line
  • Assist Sales Operations Manager with sales meetings, trade shows, dealer visits, and event logistics and planning, (National Sales Meeting x 2, Outdoor Retailer x 2, Interbike, GOA Connect x 2)
  • Attend Domestic Sales Meeting and provide support with essential note documentation and necessary follow-up of information distribution to all appropriate parties (Sales/Customer Service, Marketing, and Product teams)
  • Attend one/two regional trade shows and provide sales support to respective territory agency
  • Participate in monthly Sales Rep conference calls, establish schedule, publish agenda, take and distribute minutes
  • Collaborate with sales management in the development of seasonal sales programs
  • Create and distribute seasonal sell-in sheets, sales files, and documents to reps, dealers, and in-house sales team
  • Manage Sales Department annual calendar and all related projects, reports, communications (in-office and out)
  • Assist with Sales Department communications, especially to US sales reps
  • Manage seasonal workbook ordering and shipments with Sales Reps, In-House departments
  • Coordinate sample seeding opportunities with Sales Director, Outdoor Sales Manager, Specialty Channel Manager
  • Provide proofreading support for seasonal workbooks; confirm accuracy of wholesale and retail pricing
  • Oversee US Rep Promo program; maintain documentation; coordinate with Finance for implementation
  • Assist Sales and Demand Planning teams with seasonal SMU opportunities with form creation and submission
  • Confirm P2P links and collaborate with marketing representative in update of customer database as it relates to P2P links
  • Manage new sales agency set-up for all related databases
  • Fully grasp and operate in NAV systems environment on a daily basis

Secondary

  • Assist Sales Director with management of closeout program; assure proper product classification is applied at appropriate times
  • Lead role in developing clinic swag and RGS program; oversee purchasing, sku generation, and shipment of clinic items
  • Assist in acknowledging and celebrating Sales Rep and Distributor Osprey anniversary milestones
  • Responsible for creating, reviewing, and updating SOP information for Sales Coordinator role
  • Regularly upgrade computer software skills (Excel, Word, Adobe Acrobat, and related creative programs)

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

 

Primary Contacts: Sales Director, Outdoor Sales Manager, Specialty Channel Sales Manager, Customer Service Manager, and all members of the Sales Department and US Rep Agencies            

Required Education and Experience
Bachelor's Degree from a four year college or university, minimum of three years’ relevant experience or equivalent combination of education and experience. Successful candidates for the Sales Coordinator role will demonstrate exceptional organization, administrative, and collaborative skills combined with experience in sales.  Strong sense of accountability with attention to detail and takes pride in work. Demonstrates excellent written, verbal and non-verbal communication skills by effectively expressing ideas and information. Extremely organized and process-oriented with the consistent ability to meet deadlines. High energy, positive attitude and willingness to be a team player will contribute to the success as the Sales Coordinator.  Position requires advanced skills in Microsoft Outlook, Word, PowerPoint, and Excel.

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits

Hiring range: $17.00 - $20.00/salary, depending on experience and qualifications.  Participation in: medical, dental and life insurance plans (after 90-days of employment), Paid Time Off (PTO) program – accruing the equivalent of 14 days per 12-months, 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

Additional perks include: Monday morning continental breakfast, green commuter incentives, paid days off to volunteer in the community and to join Team Members on group outings to test out our gear, and a host of other perks.

Technology Issued
Laptop PC, Cisco phone system

Required Meetings and Time/Travel
Participation in all Department and general company meetings/functions; Product and Sales meetings as well as National and Regional trade shows; others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. 

Location
This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A..

 

­­­­­­­­­­­­­­­­To apply:  Please submit a completed Employment Application, along with your resume and a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “SalesCoord” in the subject line; or mail to Osprey Packs, Human Resources/Systems Engineer, 115 Progress Circle, Cortez, CO 81321.                                                                                                                        

Supplemental Questions                                                                                                                           

  • What are the top 3 aspects of this role that appeal the most to you and why?
  • Describe for us a project that required exceptional attention to detail that you were responsible for – how did you organize and execute the project successfully?

Application deadline: April 21, 2015


Sales Operations Manager – Cortez,CO

Job Status
Full-Time (40 hours; salary)

Supervision Received
Position reports to US Sales Director

Supervision Exercised
As needed in management of select projects such as trade shows, sales meetings, dealer visits, and sales event coordination.

Job Summary
The Sales Operations Manager will oversee the execution of all domestic sales meetings, trade shows, dealer visits and in-house presentations, as well as the domestic sample purchase, distribution, and return process including all budget planning for each of the aforementioned projects. The Sales Operations Manager will be expected to develop a thorough events planning calendar each year with the intent to develop full team awareness and establish a detailed project process.  He/she will put an emphasis on developing and maintaining long-term relationships with third-party contractors and individuals essential to all related projects.


Principal Duties and Responsibilities include the following; other duties as assigned:

  • Manages the preparation and execution of all domestic trade shows, sales meetings, and in-house dealer presentations, including site selection, fixture and graphic merchandising, and third-party contractor event support (National Sales Meeting x 2, Outdoor Retailer x 2, Interbike, GOA Connect x 2)
  • Manage all related collateral associated with trade shows, sales meetings, dealer visits, and sales events
  • Oversees execution of annual Osprey Dealer Trip to the Canyons including coordination of guide service, Osprey provided gear is complete and up to date, associated evening events, dealer invitation and related communication
  • Coordinate logistics necessary for transportation and lodging associated with all domestic trade shows, sales meetings, dealer visits, and in-house dealer presentations
  • Plan operational budget on an annual basis for all related projects
  • Manage the set-up and seasonal rotation of samples displayed in Osprey Cortez office showroom
  • Assist sales management in identification and cost analysis of potential new trade shows to attend
  • Coordinate with Product team the management of domestic sample order process and act as point person for US sample order collection
  • Oversee sales sample distribution to, and sample returns from US Reps
  • Serve as the primary lead for planning semi-annual Local’s Sale; manage Set-Up and Sale Day work schedule
  • Collaborate with Retail Marketing Manager and oversee the purchasing process and inventory management of retailer fixtures and merchandising assets
  • Manage the internal Loaner Program and the Employee Demo Process
  • Develop and maintain product knowledge and technical skills of entire Osprey product line
  • Oversee Sales Tools inventory; communicate purchasing needs to Purchasing Manager; coordinate Sales Tool distribution to US Sales Reps (sizing belts, weight bags, custom molding ovens)
  • Maintain an internal database tracking employee WFA and WFR certification and re-certification dates
  • Fully grasp and operate in the NAV systems environment on a daily basis, including order entry

 

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

 

Primary Contacts: internal contact includes direct supervision from US Sales Director, extensive collaboration with Marketing Director, Outdoor Sales Manager, Specialty Channel Sales Manager, Creative Marketing Manager/s, Sales Coordinator, Returns Manager, as well as the Purchasing and Demand team.  External contacts include US Outdoor Sales Representatives, Dealers, and other third-party business partners as required.

 

Required Education and Experience
Bachelor's Degree from a four year college or university (preferred); minimum of four years’ relevant sales and project management experience required. Outdoor industry experience essential. Additional sales participation and retail background preferred.  Critical thinking, strategic orientation, strong written and verbal communication skills, excellent organizational skills (planning and scheduling) with attention to detail and strong people management skills are essential to success in the role. Candidate should possess excellent MS Office application skills including Excel, Word, and Power Point. Possess fun work attitude.

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits

Hiring range: $65,000 - $75,000/salary, depending on experience and qualifications.  Participation in: medical, dental and life insurance plans (after 90-days of employment), Paid Time Off (PTO) program – accruing the equivalent of 18 days per 12-months, 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

Additional perks include: Monday morning continental breakfast, green commuter incentives, paid days off to volunteer in the community and to join Team Members on group outings to test out our gear, and a host of other perks.

Technology Issued
Laptop PC, Cisco phone system, Osprey issued mobile phone with voice and data coverage provided (or modest monthly stipend to cover the same on individual personal plan)

Required Meetings and Time/Travel
Participation in weekly planning meeting and monthly company-wide meetings. Travel schedule to be determined based on trade shows, sales meetings, and related sales events.

Location
This is a full time position based at the Osprey Headquarters in Cortez, Colorado, U.S.A.

 

­­­­­­­­­­­­­­­­­­To apply:  Please submit a completed Employment Application, along with your resume and a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “SOM” in the subject line; or mail to Osprey Packs, Human Resources/Systems Engineer, 115 Progress Circle, Cortez, CO 81321.                                                                                                                                     

Supplemental Questions                                                                                                                           

  • What are the top 3 responsibilities in this posting that speak to your strengths?
  • Describe for us the most challenging event you have coordinated and why it stands out.

 Application deadline: May 7, 2015



 

Job postings and applications may be found at ospreypacks.com>lifestyle>jobs