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Quality & Returns- Repair Specialist

Osprey Packs is the leading manufacturer of backpacks and travel gear. We’re located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors. 

Job Status:                            Full-Time (40 hours, non-exempt)   

Supervision Received:        Reports to Quality & Repair Supervisor (QRS)

Supervision Exercised:        none

Job Summary:   As directed by the QRS, assists the Lead Quality & Repair Specialist with the warranty repair process providing excellent service and quality levels for customers.  Perform required production duties providing small runs of product as scheduled.  Assist Quality Assurance (QA) in executing any required repairs on defective in-coming products and in performing inspections.  Assist Product Development Department as requested.

Principle Duties and Responsibilities:

Repair Responsibilities

  • Conduct repair role as a priority to other realms of duties and responsibilities
  • Provide recommendations to Returns Supervisor regarding repair vs. replacement
  • Maintain 3-day, or better, repair turnaround time
  • Communicate potential delays and scheduling problems to Returns Supervisor and Quality and Returns Director (QRD)
  • Communicate any labor, material or machine needs to QRS
  • Seasonally provide feedback to QRS for the preparation of spare parts order forms
  • Execute the disassembly, cleaning, repair, and reassembly of items in a neat, timely, and professional manner

Quality Assurance Responsibilities

  • Work with QRS and Lead QA Specialist in establishing appropriate product QA priority to support inventory needs
  • Maintain QA inspection tracking Excel spreadsheets
  • Assist in conducting regular QA inspections of newly received product according to established guidelines
  • Assist with processing documentation from Warehouse.  Reports QA concerns and comments to Lead QA Specialist, and QRS
  • Assist with the creation of repair strategy for quality deficient product
  • Assist in determining the status of product (i.e. repairable, second, non-salable)

Machine Maintenance Responsibilities

  • Work with QRS and rest of repair staff to determine routine machine maintenance schedule and hardware needs
  • Conduct general machine maintenance on all department machines

Primary Contacts:   Communicates regularly with QRS, Quality & Returns and Operations Staff

Required Education and Experience:  At least 3 years’ experience as a sewing professional, preferably making backpacks. Sewing machine maintenance required. Basic aptitudes in math, reading, writing, and PC use (email and spreadsheet) required.  High school diploma or general education degree (GED) required; college level coursework or degree preferred.

Physical Ability—Level II  The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

Compensation and Benefits:  Hiring range $13 - $16/hour depending on experience and qualifications.  Participation in: group health plans, Paid Time Off (PTO) program, 401k plan (after one year), all other benefits as described in current Team Member Manual.

Technology:  Standard work station (desktop PC; phone) - shared

Required Meetings and Time/Travel:  Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. 

To apply:  Please submit an employment application with optional cover letter and resume to (with “Repair” as the subject line) or mail to Osprey Packs, Human Resources/Office Coordinator, 115 Progress Circle, Cortez, CO 81321.

Application deadline
Position is open until filled


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