Jobs

Osprey Packs is the leading manufacturer of backpacks and travel gear. Our headquarters is located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors.

 

Thanks for looking into employment opportunities with Osprey Packs!

This page will provide information related to positions for which we’re currently recruiting.

If you’d like to be kept in the know as positions become available in the future, we’d be happy to add you to our Recruitment List.  Simply send us an e-mail to hiring@ospreypacks.com with the subject line “Subscribe to Recruiting List” and we’ll be sure to include you when we send out future recruitment announcements.


Applying for employment with Osprey Packs

  • Osprey Packs continuously accepts employment applications –
    please note that as of 12/1/2014, any cover letters/resumes not accompanying a completed Employment Application will not be retained for future consideration.
  • The “To Apply” section of any job postings listed below will specify if additional materials are needed to complete an application packet.
  • All applicants will receive a confirmation e-mail when their application materials have been processed.
  • Due to the volume of applications we receive, we are unable to provide more personalized service to applicants and respectfully request that no phone-calls be made regarding the status of your application.   

Employment Application

 

Current Job Opportunities

Systems Engineer – Cortez, CO

Job Status: Full-Time (40 hours; salary)

Supervision Received: Position reports to IT Director

Supervision Exercised: None

Job Summary
This position is responsible for the development, maintenance and documentation of the network, IP phone, and security for the company. This role also provides support to the IT Support Specialists (Tier 1 & Tier 2) and provides admin support on server, virtualization, and storage issues to the Senior Systems Engineer.

Principal Duties and Responsibilities include the following; other duties as assigned:

Engineering Functions

  • Design and manage data network and security infrastructure including switches, routers, firewalls and VPN appliances for internal and external Osprey networks.
  • Manage hardware and software lifecycles; including decision making structure regarding refresh of existing systems as well as new deployments.
  • Create and update existing documentation of processes and procedures in support of administration tasks.
  • Implement hardware and software solutions into the managed environments to meet customer needs.
  • Manage assigned projects and program components to deliver services in accordance with established objectives and other duties as assigned by management.
  • Design contribution of on-going projects, moves and changes.
  • Monitor and maintain data network and security infrastructure including switches, routers, WAN optimization, firewalls and VPN appliances for internal and external Osprey networks.
  • Supervises the administration of systems, servers and related network to ensure availability of services to authorized users.
  • Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support.
  • Modify, maintain and update software, firmware, drivers, anti-virus and Windows update coordination through a practice of Change Management, Configuration Management and Release Management.
  • Responsible for maintaining Service Delivery to meet Customer Service Level requirements. This includes Disaster Recovery, data security and recovery, and Production level policies and procedures.
  • Create and update existing documentation of processes and procedures in support of administrations tasks.
  • Administer SAN functionality.
  • Develop and maintain enterprise phone system.
  • Develop and maintain video conference equipment (ie. LifeSize and Lync).

System Administrator Functions

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Primary Contacts: Communicates primarily with the IT Director, Senior Systems Engineer, IT Support Specialists (Tier 1 & Tier 2). Interacts with all Osprey Team Members as issues/projects require.

Required Education and Experience

High school diploma or general education degree (GED) required; college level coursework or equivalent experience/certification preferred. A minimum of 2 years of progressively responsible IT Tech Support responsibilities is required. Effective oral and written communication skills and excellent interpersonal skills a must.  The qualified candidate must possess a strong hardware and software background as well as expert level problem solving skills.

Expert level experience required. 

Experience: Cisco CCNA (Voice Certification Beneficial), Project management, Small business workflow

Network: Cisco switching, routing and security (firewall, VPN) systems

OS: Microsoft: Windows 7, Server 2003, Server 2008, Server 2012 Apple: Mac OSX, Apple iOS, Android

Programs: MS Office - including Visio and Project

Enterprise Systems: VMware Vsphere 5.1+, EMC VNXe SAN, Riverbed WAN optimization

Physical Ability—Level II (Warehouse/Physical) The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

Compensation and Benefits

Hiring range: $60,000-$65,000/year, depending on experience and qualifications.  Participation in: group health plans, Paid Time off (PTO) program, including (2) days of position-specific PTO (PSPTO), 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

Technology Issued

Laptop Computer; Osprey issued mobile phone with voice and data coverage provided (or modest monthly stipend to cover the same on individual personal plan

Required Meetings and Time/Travel

Parti.cipation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions.  After hours work is a common event in the IT department. Abnormal hours/late nights may be required to troubleshoot issues, repair problems, and install technology as required.

Location

This is a full time position based on-site at the Osprey Headquarters in Cortez, Colorado U.S.A..

­­­­­­­­­­­­­­­­­­­­To apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “Systems Engineer” in the subject line; or mail to Osprey Packs, Human Resources/Systems Engineer, 115 Progress Circle, Cortez, CO 81321.                                                                                                                      

Supplemental Questions                                                                                                                              

  • Please detail examples of the engineering work you have done at your current or most recent position.
  • What is your greatest challenge when it comes to IT?

 Application deadline: February 6, 2015


Customer Service Representative – Cortez, CO

 Job Status: Full-Time (40 hours; hourly)

Supervision Received: Position reports to Customer Service Manager

Job Summary
Provides industry-leading customer service and support to the sales rep force, retail dealer base, as well as end-users to facilitate smooth product flow from Osprey.  Ensures positive relationships with all customers to further strengthen our brand and company reputation.  Directly oversees all incoming orders (into ERP system) and outgoing shipments (to the Operations Team).

Principal Duties and Responsibilities include the following; other duties as assigned:

Dealer Service

  • Assumes ownership of designated sales territories including account maintenance and territory analytics
  • Answers incoming calls from dealers and assists with needs
  • Enters ASAP orders based on availability
  • Manages and maintains pre-season orders
  • Assists with shop employee inquiries regarding fit and sizing of product for their retail customers
  • Proactively contacts buyers to release preseason shipments on schedule
  • Manages New Account Opening Process

Customer Service

  • Assists with incoming inquiries from retail customers via phone and email; including topics of product fit and sizing and product selection
  • Assists visitors with product tour and questions
  • Maintains full working knowledge of entire product line 
  • Fields warranty related questions and refers to Returns Department as needed

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Required Education and Experience: 

High school diploma or general education degree (GED) required; Bachelor’s Degree preferred. A minimum of 3 years of progressively responsible customer service experience is required; prior outdoor retail or sales experience preferred. Effective oral and written communication skills and excellent interpersonal skills a must. Proficiency in Microsoft Office Suite and use of multi-line phone system. Self-motivated and ability to work independently. 

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits:

Hiring range - $14.00 - $15.00/hr, depending on experience and qualifications.  Participation in: group health plans, Paid Time-Off (PTO) program, 401k plan (after one year), all other benefits as described in current Team Member Manual.

Required Meetings and Time/Travel: 

Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. May participate in sales meetings and trade shows upon invitation. Participation in working Osprey’s semi-annual Locals’ Sale. 

Technology Issued

Desktop P.C., Cisco Phone System with headset; 2 screens

Location

This is a full time position based at the Osprey Headquarters in Cortez, CO U.S.A.

­­­­­­­­­­­­­­­­­­­­

To apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “Sales CSR” in the subject line; or mail to Osprey Packs, Human Resources/CSR, 115 Progress Circle, Cortez, CO 81321.                                                                                                                                                                                                                                                                                                                             

Supplemental Questions                                                                                                                              

  • What are your top 3 strengths related to this position?
  • How do you see this position helping you to achieve your career goals?

Application deadline: January 26, 2015


Warehouse Associate – Ogden, Utah

Job Status
Full-Time (40 hours; hourly)

Supervision Received
Position reports to Fulfillment or Inventory and Receiving Manager

Job Summary
This role is a universal warehouse position requiring comprehensive knowledge of all basic warehouse functions. Daily responsibilities will vacillate depending on the particular needs of the Distribution Center as detailed below.

Principal Duties and Responsibilities include the following; other duties as assigned:

Receiving

  • Participate in the unloading and receipt of inbound transfers
  • Assist with putting away of newly received product
  • Run all lift and warehouse equipment (forklift, walkie stacker, reach truck, pallet jack, and hand truck) with proficiency
  • Ensure that all equipment is charged and/or fueled sufficiently

Cycle Counts

  • Assist with daily inventory cycle counts and physical inventories as directed

Return to Inventory and QA

  • Assist with Return-to-Inventory (RTI) product to process and reapply hang tags, labels, and poly bags as necessary prior to returning to inventory
  • Will assist in the Quality assurance on inbound product as necessary

Sales Order Fulfillment

  • Pick assigned sales orders for packing based on that day’s priorities, and deliver to appropriate area in DC
  • Pack product for shipping using the most efficient process and economical packaging while minimizing in-transit damage
  • Ship product in the most efficient and economical manner according to customers preferred ship method and guidelines

Warehouse Maintenance

  • May assist with relocation and storage of non-inventory items
  • Ensure that pick lines are fully stocked to meet order fulfillment demand and timely processing of return to inventory product 
  • At the end of each day and as needed periodically during the day, restock ‘each’ pick bins as necessary
  • At the end of each day and as needed periodically during the day, remove empty cartons from the warehouse aisles.  Stock the empty cartons for use where needed or bring them to the recycle bin, as appropriate
  • At the end of each day and as needed periodically during the day, collect empty pallets and move to pallet storage area
  • Dust mop the warehouse aisles at the end of each day and remove loose trash, slash guards and other debris

Participation on Company Teams and Committees

  • Participate where appropriate in various company committees and team functions.   The goals of such activities are to contribute to specific company needs and processes while expanding and diversifying knowledge and skills.

Safety

  • Follow safe work practices as prescribed by managers, and as described by the Safety Manual and Safety Committee. 

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Required Education and Experience
Applicants must be a minimum of 18 years of age and/or possess a high school diploma or general education degree (GED); college level coursework or degree preferred. Position requires basic math; reading; writing and computer skills, particularly with Microsoft Excel, Word and Outlook (or similar e-mail program).  Must possess good literacy skills and have a desire and ability to process detailed information correctly. Effective oral and written communication skills, excellent interpersonal skills required. Also must be an independent thinker, requiring little direct supervision.  Must have or be able to obtain operator certification on all mechanized pallet handling equipment in use at Osprey. 

This role will require a flexible schedule, depending on current business needs and volume; typically scheduled for 8-hour shifts between 6:00am and 11:30pm.

Physical Ability—Level II (Warehouse/Physical) The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

Compensation and Benefits

Hiring range is $12.00 - $13.50/hour, depending on experience and qualifications.  Participation in: employer paid group health plans, Paid Time off (PTO) program, 401k plan (after one year), and all other benefits as described in current Team Member Manual.

Technology:

Intermec and Honeywell handheld scanning device, Desktop P.C., Cisco Phone System

Required Meetings and Time/Travel

Participation in all Department and general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. 

 

Training Timetable
Team Members hired for this role will be required to participate in on-site training in Cortez, CO U.S.A. 
Training schedule: March 2 – 6, 2015 (with the option to start as early as February 25th)

Location
This is a full time position which will be based at the Osprey Packs, Inc. Distribution Center in Ogden, UT U.S.A.
in March/April 2015.

To apply:  Please submit a completed Employment Application with a cover letter that answers the supplemental questions below to: hiring@ospreypacks.com with “Ogden WA” in the subject line; or mail to Osprey Packs, Human Resources/Ogden, 115 Progress Circle, Cortez, CO 81321.                                                                                                                                                                                                                                                                                                                                                                                   

Supplemental Questions                                                                                                                                    

  • What are your top 3 strengths related to this position?
  • What aspects of the role would you find the most challenging and why?
  • What experience do you have with an ERP system?
  • What experience do you have working with a handheld device in a warehouse setting?

Application deadline: Accepting application until positions are filled


International Coordinator – Cortez, CO

Job Status:  Full-Time (40 hours; hourly)

Supervision Received:  International Director

Supervision Exercised:  No direct reports

Job Summary:   The International Coordinator (IC) at Osprey Packs is responsible for supporting the International Director to enhance the sales, marketing and logistic capabilities of the department by executing all administrative duties and generally supporting workflow and increasing output. The International Coordinator’s second role will be to participate in or solely execute some sales management, training and travel in the territories.  Time, priorities and projects will be coordinated through the International Director.

Principal Duties and Responsibilities include the following; other duties as assigned:

Administrative

  • Administrative support of all aspects of the International Department of Osprey Packs. This includes calendar and timeline management, key meeting attendance, minute taking, project support and follow-up, event arrangements, communication support, preparing expense reports, and similar professional administrative duties
  • Analyzing the catalog of the international domain names owned by Osprey and its Distributors and assisting the International Director with the strategy for maintaining an appropriate level of international domain name registration for all territories
  • Administrative support of all reporting for the International Department at Osprey. This includes preparing reports with attention to the presentation quality and may include some analysis of the data
  • Administrative support of all calendars, timelines and requirements for the International Department
  • Answering of all international warranty emails and providing solutions to international warranty customer’s issues and ensuring Distributor’s adherence to Osprey international warranty policies
  • Managing business travel for the International Department to ensure coordinated schedules, best use of time, appropriate visas obtained and efficient spending
  • Assisting in annual department travel budgeting; acting as a resource for solutions to international travel problems for the company as they arise
  • Processing orders and monitoring inventory for International Distributors and Retailers that buy from
    Osprey US stock

Sales Management and Travel Support

  • Selling to and collecting orders from Distributors and Retailer Importers that buy from US stock
  • Analyzing sales performance and providing suggestions to enhance assortment and order levels for Distributors and Retailer Importers that buy from US stock
  • Traveling to some Distributor’s territories to monitor how the brand is represented and making suggestions for improvement, training staff and attending events.  Travel time is estimated at 15% of the total workdays per year
  • Attending domestic tradeshows in conjunction with the International Director to meet with attending Distributors and handle new distribution inquiries
  • Organizing and attending International Sales Meetings.  Assisting the International Director with the creation of presentation materials and any support or follow up necessary post meeting
  • Providing quality customer service to all of our International Distributors and Retailers when the International Director is unavailable
  • Assisting the International Director with new territory research and vetting of potential Distributor Partners
  • Contributing to the development of training programs for new and existing Distributor Partners and sometimes executing this training
  • Monitoring the Distributor’s marketing activities and providing feedback on adherence to Osprey’s brand guide to the International Director
  • Assisting the International Director with the identification of international marketing needs and requesting these of the Marketing/Creative Teams
  • Project management duties as they arise in the department

                                              

The above is intended to describe the major responsibilities and requirements for this position.
It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Primary Contacts 

Significant interaction with Distributors, Osprey departments, Leadership Team Members, and outside business partners

Required Education and Experience

High school diploma or general education degree (GED) required; Bachelor’s Degree and/or accredited professional business training preferred. A minimum of 3 years related experience is required; prior travel and logistics coordination preferred, outdoor retail or sales experience a plus. Successful candidates for the IC role will demonstrate exceptional organization and administrative skills combined with experience in sales and international business.  Strong sense of accountability with attention to detail and takes pride in work. Demonstrates excellent written, verbal and non-verbal communication skills by effectively expressing ideas and information and adjusting language or terminology to the characteristics, needs and English language skills of the audience. Extremely organized and process-oriented with the consistent ability to meet deadlines.  Multiple language skills a benefit. High energy, positive attitude and willingness to put the success of the team above own interests will contribute to the success of the International Coordinator.  Position requires advanced skills in Microsoft Outlook, Word, and PowerPoint with Intermediate skills in Excel.

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits

$20.67 - $26.44/hr, depending on experience and qualifications.  Participation in: group health plans, Paid Time Off (PTO) program, 401k plan (after one year), all other benefits as described in current Team Member Manual.

Technology Requirements

Laptop PC, Cisco phone system

Required Meetings and Time/Travel

Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. 

Location

This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A..

­­­­­­­­­­­­­­­­­­­­To apply:  Please submit a completed employment application with a cover letter highlighting related experience and a resume to hiring@ospreypacks.com (with “IC” as the subject line) or mail to Osprey Packs, Human Resources/International, 115 Progress Circle, Cortez, CO 81321.

Application deadline
January 26, 2015