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Osprey Packs is the leading manufacturer of backpacks and travel gear. Our headquarters is located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors.

 

Thanks for looking into employment opportunities with Osprey Packs!

This page will provide information related to positions for which we’re currently recruiting.

If you’d like to be kept in the know as positions become available in the future, we’d be happy to add you to our Recruitment List.  Simply send us an e-mail to hiring@ospreypacks.com with the subject line “Subscribe to Recruiting List” and we’ll be sure to include you when we send out future recruitment announcements.


Applying for employment with Osprey Packs

  • Osprey Packs continuously accepts employment applications – 
    please note that as of 12/1/2014, any cover letters/resumes not accompanying a completed Employment Application will not be retained for future consideration.
  • The “To Apply” section of any job postings listed below will specify if additional materials are needed to complete an application packet.
  • All applicants will receive a confirmation e-mail when their application materials have been processed.
  • Due to the volume of applications we receive, we are unable to provide more personalized service to applicants and respectfully request that no phone-calls be made regarding the status of your application.   

Employment Application

 

Current Job Opportunities

Copywriter – Cortez, CO

Job Status
Full-Time (40 hours; salary)

Supervision Received
Position reports to Marketing Director

Supervision Exercised
None 

Job Summary
Osprey’s in-house Copywriter position is part of the Marketing Department’s Creative Team and works in conjunction with Brand, Marketing and Sales Teams to create strategic and conceptual communication that is aligned with Osprey’s image, vision, and writer/editor guidelines and expectations for multi-channel application. Core responsibilities includes writing, editing and proofing of creative materials including, print, digital, web and video creative.  The role is entrusted with the responsibility of being the “voice” of the company.   

Principal Duties and Responsibilities include the following; other duties as assigned:

External Communication: Writes, proofreads and edits copy for creative and marketing projects including both creative and technical writing

  • Print/web campaigns including working closely with Web Manager to optimize copy for organic searches, keyword, and managing link bait
  • Collateral (e.g. workbooks, product guides, sell sheets)
  • Social Media – support Social Media Team in posts, blogs as needed
  • Website content
  • Packaging and Hangtags
  • Technical writing (e.g. product owner’s manuals )
  • Video copy for campaign and product videos
  • Image Captioning
  • Assist Product Team in product and feature naming
  • Proofread press releases from external Public Relations company

Internal Communication: Copywriting and editing for select internal communication

  • Collaborate with Creative Team to develop and maintain Brand Standards Guide
  • Assist other Departments and Team Members, where approved, on select presentation materials (e.g. reviewing Sales Meeting presentations and HR recruitment materials)

Product Naming and Segmentation

  • Collaborate with Marketing, Sales and Product Teams in naming of products, categories, features and colors
  • Align naming with all aspects of Osprey brand
  • Develop consistency in naming and apply to the Osprey style guide
  • Ensure consistency in brand standards across all product naming (includes names on the actual product and all
    written/verbal communication)
  • Coordinate vetting of names with Product Line Manager and Legal Team as needed to ensure there are no external conflicts


General Responsibilities

  • Develop and communicate brand voice in all forms of communication with feedback from Leadership and other
    relevant stakeholders
  • Develop technical writing guidelines, validate with and communicate to Leadership and internal stakeholders
  • Creation and maintenance of Osprey style guide
  • Develop effective copy for trade and consumer sales and marketing materials
  • Collaborate with Creative and PR Teams to create channel effective creative concepts and communication of those concepts to internal and external stakeholders
  • Responsible for proofreading marketing/creative materials and select internal communication – use of standard
    proofreading marks
  • Responsible for copy editing marketing/creative materials and select internal communication – style, content, punctuation, grammar and consistency of usage
  • Copywriter is accountable for checking all the content being advertised is truthful and complies with codes of
    advertising practice

The previous is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Required Education and Experience
Bachelor's degree required; relevant experience in advertising, communication or related discipline may be substituted on a year-for-year basis. A minimum of 2 years’ experience copywriting is required. Candidates must possess the ability to manage several projects at once, to evoke emotions and targeted behavior through action-oriented writing, and to work collaboratively and take constructive criticism. Position requires demonstrated technical writing skills and a strong attention to detail, as well as the ability to work within tight deadlines and to work under pressure. Successful candidates will have an interest in commerce, popular outdoor culture, and new adventure trends and techniques. Knowledge of the Osprey brand through event attendance and outdoor activity participation is a plus.

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits

Salary commensurate with experience and qualifications. Participation in: employer paid group health plans for the 2015/2016 plan year, Paid Time Off (PTO) program, 2-days Position Specific PTO, 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

Technology Issued

MacBook/PC laptop updated every 3 years with appropriate software

Required Meetings and Time/Travel

Participation in weekly Marketing and company-wide monthly meetings. Shared responsibility with Creative Team for occasional and as needed travel for video shoots. Attend at least one tradeshow per year to be creatively inspired and research the latest trends in the outdoor industry.

Support Marketing Team by attendance at one consumer event yearly.

Location
This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A.

 

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­To apply:  Please submit a completed Employment Application, resume and a cover letter along with the materials indicated below to: hiring@ospreypacks.com with “Copywriter” in the subject line; or mail to Osprey Packs, Human Resources/Copywriter, 115 Progress Circle,
Cortez, CO 81321.                                                                                                                                                                   

To be considered for this position, candidates must submit a portfolio of work that:
1) captures a brand’s image
2) displays superior conceptual ideation skills
3) exhibits strong headlines
4) demonstrates well-written copy
5) confirms the ability to produce integrated campaigns for a variety of marketing platforms.

 Application deadline: September 16, 2015



Help Desk Manager

Job Status: Full-Time (40 hours; salary)

Location: This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A.

Supervision Received: Position reports to Director of Information Services (IS)

Supervision Exercised: Help Desk Associate

Job Summary: This role oversees the overall Help Desk experience at Osprey, maintaining quality of service (QOS) and ensuring daily company IS demands are fulfilled. The Help Desk Manager is responsible for service management, solutions architecture, training / education, workstation software and hardware management and Leadership.

Principal Duties and Responsibilities

Service Management

  • Leads all strategic and day to day management of the Information Services help desk program.
  • Leads the development of service management policies and procedures for the Osprey Vietnam office.
  • Maintains and develops the Information Services ticketing system to ensure ease of use, positive interaction, metrics reporting and maximized efficiency.
  • Identifies problems and ensures appropriate resources are allocated to the issue for prompt resolution.
  • Establishes and maintains escalation procedures to ensure no time is lost bringing tickets to resolution.
  • Communicates with the business when issues are escalated and impacting multiple users / processes.
  • Manages on call schedule for 24x7 help desk response.
  • Manages external vendor and contractors to resolve escalated issues.
  • Oversees the IS onboarding and off boarding process

Solutions Architecture

  • Works with other IS managers to identify problem trends and develop permanent solutions that are cost effective and scalable.

Training / Education

  • Works with other IS managers to identify training gaps amongst personnel and communicate to HR.
  • Manages FAQs and in-house tools providing self-service support to users.
  • Leads defined training sessions if needed.

Workstation Software Management

  • Ensures all ongoing workstation maintenance tasks are being completed.
  • Maintains companywide OS platform (Workstation & Mobile).
  • Assists in the development / deployment of major company software initiatives.
  • Oversees file share rights/security.
  • Works with other IS managers to develop proactive solutions to ERP and other business tools.
  • Maintains and oversees workstation software VLA’s.

Workstation Hardware Management

  • Work with Help Desk Associate / Senior Systems Engineer to coordinate server and workstation level technology decisions
  • Determines position/workstation requirements
  • Executes and maintains workstation / peripheral service contracts
  • End Of Life management for all workstations, peripherals

Leadership / Administration

  • Provides leadership and development opportunities to supervised staff.
  • Evaluates supervised staff to ensure alignment to company strategy and staff development needs.
  • Develops and executes business application budget.

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Primary Contacts:  Director of Information Services, Senior Systems Engineer, Senior Business Application Manager, Business Process Manager and Osprey staff as issues/projects require. Active member of Information Services Management Team and the NAV Governance Committee.

Required Education and Experience

High school diploma or general education degree (GED) required; college level coursework or equivalent experience/certification preferred. A minimum of 3 years of progressively responsible IS Tech Support responsibilities is required; technical and/or functional knowledge of ERP development tools. ITIL Foundations or greater certification. Effective oral and written communication skills and excellent interpersonal skills a must.  The qualified candidate must possess a strong hardware and software background as well as expert level problem solving skills.

Expert level experience required. 

OS: Microsoft: Windows 7, Vista, XP, Server 2008+ Apple: Mac OSX, Apple iOS, Android OS

Web: Internet Explorer, Firefox, Safari, Chrome, HTML, Java

Programs: Microsoft Excel, Access, Outlook, Power Point, Exchange, AD

Experience: ERP maintenance, small business workflow

 

Knowledge of these the following platforms preferred.

Database: SQL Server

Programs: Microsoft: Visio, Project, Lync, Adobe: Creative Suite

Experience: Networking Basics

ERP: Microsoft NAV

 

Physical Ability—Level II (Physical) The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions.

Compensation and Benefits

Hiring range: $63,000-$78,000/year, depending on experience and qualifications.  Participation in: group health plans, Paid Time off (PTO) program, including (2) days of position-specific PTO (PSPTO), 401k plan (after one year), all other benefits as described in current Team Member Manual.

Technology Issued

Laptop Computer; Osprey issued mobile phone with data plan

Required Meetings and Time/Travel

Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions.  After hours work is a common event in the IS department. Abnormal hours/late nights may be required to troubleshoot issues, repair problems, and install technology as required.

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To Apply

Please submit an application with an optional cover letter and resume to hiring@ospreypacks.com (with “Help Desk Manager” as the subject line) or mail to Osprey Packs, Human Resources, 115 Progress Circle, Cortez, CO 81321.

Application deadline: September 9, 2015

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