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Associate Graphic Designer

Osprey Packs is the leading manufacturer of backpacks and travel gear. We’re located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors. 

Job Status
Full-Time (40 hours; hourly)

Supervision Received
Position reports to Senior Graphic Designer

Job Summary
This position’s primary objective as an entry level designer is to work directly with the Senior Graphic Designer to execute the creation and production of 3rd tier projects of the visual presentation of the brand including hangtags, advertising (print & web), tradeshow booth graphics, retail graphics, web graphics, social media assets and promotional items.

Principal Duties and Responsibilities include the following; other duties as assigned:

  • Maintains visual consistency throughout all Osprey branding materials through brand design work as identified by the Marketing Team and the Osprey Brand guide
  • Works to maintain consistent design standards across all media including print, web and product
  • Provides creative specific to Osprey brand in outdoor, travel and bike markets
  • Assists with a multitude of projects including product hangtags, advertising (print & web), tradeshow booth graphics, retail graphics, web graphics, social media assets, updating and uploading shared assets to Osprey Brand portals throughout the international market, and promotional items (ie. stickers, clothing, postcards, etc.)
  • Supports Photographer/Videographer as needed with in-house and on-site photo-shoots and photo processing/retouching
  • Connects with and reports weekly to Senior Graphic Designer on design updates
  • Maintains current knowledge of industry trends (outdoor and design) by reviewing professional publications and websites; participating in professional societies if possible.

Required Education and Experience
Bachelor's Degree from a four year college or university with a Visual Communication/Graphic Design concentration; minimum of one year experience working full-time in a graphic design, advertising or marketing role; or equivalent combination of education and experience.  Candidates must be able to sketch and concept with direction from Graphic Designers and skillfully convert those materials to digital formats.

Attention to detail and strong organizational skills needed in order to consistently meet deadlines. Proven ability to effectively work well within a team and take direction. Effective oral and written communication skills, excellent interpersonal skills.

The successful candidate will possess:

  • A strong understanding of prepress and printing processes and terms
  • Ability to work flexible and extended hours in order to complete projects
  • Working knowledge and understanding of layout, color, typography as it applies to the overall brand message
  • Ability to learn quickly in order to gain understanding of Osprey product line as it applies to the brand and the design work
  • Outdoor recreational experience and industry interest and knowledge is a plus

Software knowledge (all current versions on Mac platform)

  • Adobe Photoshop: Must be able to accurately correct and apply images for proper use across various mediums
    (ie. design online banners, color correction of product photos, prepare web graphics, etc.)
  • Adobe Illustrator: Many assets are created in AI, therefore taking concepts and creative vector based graphics is a crucial part of our design direction.
  • Microsoft Office Suite (Word, Excel, PowerPoint)

The previous is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Physical Ability—Level II (Warehouse/Physical) The Team Member will be expected to: perform physical activities involving extended periods of lifting, walking, standing, reaching, and bending over; lift 40 pounds overhead without assistance; work in an office environment for extended hours of sitting, performing PC and other desk-related functions

Compensation and Benefits:

Hiring Range: $30,000 - $38,000; depending on experience and qualifications.  Participation in: group health plans, Paid Time Off (PTO) program, 1-day Position Specific PTO, 401k plan (eligibility after one year), all other benefits as described in current Team Member Manual.

Technology Issued

Macbook Pro

Required Meetings and Time/Travel
Participation in all Department and general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. 

Location
This is a full time position based at the Osprey Headquarters in Cortez, Colorado U.S.A..

 

­­­­­­­­­­­­To Apply
Please submit an application and resume with an optional cover letter. Please include a link to your portfolio website and/or PDF of your work to hiring@ospreypacks.com (with “Creative” as the subject line) or mail to Osprey Packs, Human Resources/Creative,
115 Progress Circle, Cortez, CO 81321.

Application deadline: November 17, 2014

 

 

Customer Service Representative

Osprey Packs is the leading manufacturer of backpacks and travel gear. We’re located in southwest Colorado nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country. Our mission for the last 40 years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors. 

Job Status: Full-Time (40 hours; hourly)

Supervision Received: Position reports to Customer Service Manager

Job Summary
Provides industry-leading customer service and support to the sales rep force, retail dealer base, as well as end-users to facilitate smooth product flow from Osprey.  Ensures positive relationships with all customers to further strengthen our brand and company reputation.  Directly oversees all incoming orders (into ERP system) and outgoing shipments (to the Operations Team).

Principal Duties and Responsibilities include the following; other duties as assigned:

Dealer Service

  • Assumes ownership of designated sales territories including account maintenance and territory analytics
  • Answers incoming calls from dealers and assists with needs
  • Enters ASAP orders based on availability
  • Manages and maintains pre-season orders
  • Assists with shop employee inquiries regarding fit and sizing of product for their retail customers
  • Proactively contacts buyers to release preseason shipments on schedule
  • Manages New Account Opening Process

Customer Service

  • Assists with incoming inquiries from retail customers via phone and email; including topics of product fit and sizing and product selection
  • Assists visitors with product tour and questions
  • Maintains full working knowledge of entire product line 
  • Fields warranty related questions and refers to Returns Department as needed

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

Required Education and Experience:
High school diploma or general education degree (GED) required; Bachelor’s Degree preferred. A minimum of 3 years of progressively responsible customer service experience is required; prior outdoor retail or sales experience preferred. Effective oral and written communication skills and excellent interpersonal skills a must. Proficiency in Microsoft Office Suite and use of multi-line phone system. Self-motivated and ability to work independently. 

Physical Ability—Level I  (Office) The Team Member will be expected to: work in an office environment for extended hours of sitting performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over.

Compensation and Benefits:

Hiring range - $14.00 - $16.00/hr, depending on experience and qualifications.  Participation in: group health plans, Paid Time-Off (PTO) program, 401k plan (after one year), all other benefits as described in current Team Member Manual.

Required Meetings and Time/Travel:
Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions. May participate in sales meetings and trade shows upon invitation. Participation in working Osprey’s semi-annual Locals’ Sale. 

Technology Issued
Desktop P.C., Cisco Phone System with headset; 2 screens

Location
This is a full time position based at the Osprey Headquarters in Cortez, CO U.S.A.

 

­­­­­­­­­­­­­­­­To Apply

Please submit an application with an optional cover letter and resume to hiring@ospreypacks.com
(with “Rep” as the subject line) or mail to Osprey Packs, Attn: Human Resources - CSA, 115 Progress Circle, Cortez, CO 81321.

Application deadline: November 7, 2014

 

We encourage you to keep an eye on this page for employment opportunities, but are more than happy to keep you in the know as positions become available in the future.  If you’d like to be added to our Recruitment List, please send us an e-mail to hiring@ospreypacks.com with the subject line “Subscribe to Recruiting List” and we’ll be sure to include you in future recruitment announcements.

 

 

 

 

 

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