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*If you live outside the United States, please visit the
International Customer Service page
to locate the overseas Osprey Distributor closest to you.
For general questions about our All Mighty Guarantee please click here.
Repairs: If you need to send your pack to us for repair please click here.
Reservoirs: If you have a warranty issue with a Hydraulics™ Reservoir please click here.
The Parts Request Form should be used to request a replacement for a part on your pack which has broken. Keep in mind that this form is only useful for parts that you can put onto your pack yourself at home.
This form is not intended for purchases of hip belts, top pockets, rain covers, reservoirs, etc., due to loss, theft, or size change.
To ensure you receive the correct part:
- - Please attach a photo to this request of your broken part (or of another/exact one on the pack that is not broken)
- - When requesting a buckle, it is necessary to tell us the width of the webbing strap that weaves thru the buckle.
- - When requesting side rods or a new frame, it is necessary to tell us the length of the existing rod & the torso size of the pack.
Please fill out all fields to the best of your knowledge. You will receive an email response within one week with your Part Request number (PR#). After one week if you have not heard back from us please check your SPAM folder for our reply before calling. If you have any questions or concerns please feel free to contact our Quality and Returns Department at 1-866-314-3130, or by email at firstname.lastname@example.org.