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IT Support Specialist



Job Status:     Full-Time (100%)


Supervision Received:            Reports to C.I.O.   


Supervision Exercised:           None


Job Summary:         This position is responsible for day to day and maintenance of the software and hardware platform of the company. This role is the first point of contact for all technical concerns.


Principle Duties and Responsibilities:


Software Admin / Maintenance

-          Responsible for the implementation and maintenance of all company software

-          Maintains companywide OS platform (Workstation, Server, Mobile)

-          Performs virus, spyware and malware removal

-          Ensures software patches are continually updated and in good operating order

-          Assists in the development / install of major company software initiatives

-          Maintains eFax functionality

-          Manages electronic interchange issues with accounts (EDI, B2B, FTP, etc.)

-          Ensures company software is continually updated and in good operating order

-          Oversees file share rights / security

-          Print server management

-          VPN administration

-          Troubleshoots basic problems and discrepancies with reporting solutions.

-          Domain user / group management




-          Reports and follows up on all ERP issues / concerns            

-          Suggests ERP customizations

-          Preforms initial / basic ERP training

-          Write and modifies FAQ’s

-          Execute updates and service packs



-          Configures and manages all company email accounts

-          Administers company calendars and address lists

-          Resolves all email issues: connectivity, bounce backs, etc.





Hardware Admin / Maintenance

-          Responsible for implementation and function of all purchased workstation software

-          In-house Phone system

-          Maintain and troubleshoots video conference equipment

-          Executes warranty troubleshooting and support

-          EOL management for all machines.

-          Resolves all email issues: connectivity, bounce backs, etc.

-          Deploys and maintains mobile devices

-          Ensures all major update / patches: service packs, hot fixes, etc… and applied correctly

-          Document Sending

-          Local Sale Hardware Setup

-          Tradeshow Tech Configuration

-          Install of desktop peripherals



Company Wide Support


-          Is the first point of contact for all software / website problems / data discrepancies/ and other issues

-          Administers and Develops internal tech support website

-          Works with all Osprey offices (Cortez / Durango /Mill Valley / Vietnam) to resolve day to day technology issues and concerns.

-          Executes all employee onboarding tasks

-          Suggests software customizations determined to be necessary

-          Provides metrics on IT ticket resolution



Primary Contacts: 


Communicates primarily with the CIO, interacts with all Osprey staff as issues / projects require.  Active member of company’s technology planning team.


Required Education and Experience


The qualified candidate must have a strong hardware and software background as well as expert level problem solving skills…


Expert level experience required. 

OS: Microsoft: Windows 7, Vista, XP, Server 2003+  Apple: Mac OSX, iOS5&6   Android OS

Web: Internet Explorer, Firefox, Safari, Chrome, HTML, Java…

Programs: Microsoft Excel, Access, Outlook, Power Point, Exchange, AD

Experience: ERP maintenance, small business workflow, contractor management


Knowledge of these the following platforms preferred.

Database: SQL Server

Programs: Microsoft: Visio, Project.   Adobe:  Creative Suite

Experience: Networking Basics



Physical Ability—Level I: The Team Member will be expected to: work in an office environment for extended hours of sitting; performing PC and other desk-related functions; lift 20 pounds overhead without assistance; perform physical activities involving extended periods of lifting, walking, standing reaching, and bending over (refer to HR Manager for details of WorkSteps program).


Compensation and Benefits: Competitive Salary.  Please inquire for more information.


Required Meetings and Time/Travel:  Participation in all general company meetings/functions, and others relating to special assignments, as required.  May be required to work outside of normal work hours or attend offsite training/business functions.  After hours work is a common event in the IT department. Abnormal hours / late nights may be required to troubleshoot issues, repair problems, and install technology as required.


Technology Support:

Laptop Computer; Low Voice Coverage; Cell Data Coverage


Revised:  3/26/2013


Please send cover letter and resume to: itss@ospreypacks.com