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*If you live outside the United States, please visit the
International Customer Service page
to locate the overseas Osprey Distributor closest to you.
For general questions about our All Mighty Guarantee please click here.
Parts: If you only need a part that you can replace yourself, please click here.
Reservoirs: If you have a warranty issue with a Hydraulics™ Reservoir please click here.
The Return Merchandise Authorization (RMA) request form should be filled out if you need to send your pack in for repair.
Please fill out all fields to the best of your knowledge. You will receive an email response within one week with detailed shipping instructions once an RMA number has been issued to you. After one week if you have not heard back from us please check your SPAM folder for our reply before calling.
PLEASE NOTE: If your product is not repairable and is replaced, the original product will not be returned to you. We will make every effort to repair your pack. In the event that we are unable to make a functional repair to your pack, we will replace it. For products that are no longer in production you will be contacted by our Warranty and Returns Customer Service Team to discuss replacement options.
If you have any questions or concerns please feel free to contact our Quality and Returns Department at 1-866-314-3130, or by email at firstname.lastname@example.org.