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*If you live outside the United States, please visit the
International Customer Service page
to locate the overseas Osprey Distributor closest to you.
For general questions about our All Mighty Guarantee please click here.
Repairs: If you need to send your pack to us for repair please click here.
Parts: If you only need a part that you can replace yourself, please click here.
Your Hydraulics™ reservoir is covered by a limited 1-year warranty (from the purchase date) which covers manufacturing and material defects only. Damage caused by accident, animal attacks, zombie apocalypses, or outside of the 1-year period are not covered. If your reservoir falls within the warranty guidelines please fill out the information below. Your claim will be considered and you will receive an email response within one week.
It is required for you to submit a photo of the defect to your reservoir (not a stock/internet image). If you do not submit a photo the processing of your claim will be delayed.
If the damage or defect is a part issue (bite valve, bite sheath, hose, or lid) please fill out a parts request. To do so, click here.
If you have any questions or concerns please feel free to contact our Quality and Returns Department at 1-866-314-3130, or by email at firstname.lastname@example.org.