If you need a replacement part that you can put on yourselft, please fill in the form below. We'll be happy to send you a replacement part. To ensure you receive the correct part, please attach a photo to your request of your broken part. If you are requesting a buckle, please tell us the width of the webbing strap that weaves through the buckle. If you are requesting side rods or a new frame, please tell us the length of the existing rod and the torso size of the pack.
Please fill out all fields to the best of your knowledge. You will recive an email response within one week with your Parts Request Number. If you have not heard back from us within one week, please check your SPAM folder for our reply before calling.
If you have any questions, please feel free to call us at 1-800-465-9637 or email us at email@example.com