I got Exos 58 3 years ago. I asked to purchase extra buclets. They sent to me free of charge. 1 year ago may be kind of my fault the Internal frame was broken . I asked to purchase a new frame. They told me that warranty will cover it . Because they do not keep frames in stock they gave me a brand new back[ack without any additional charge. Non only that. Someone noticed that in my old back back I had done a custom extension in the belt. Geus what. The new backpack had new belt on the right length based on my custom made betl. Back pack is great . This kind of service makes me customer for life.