Current generation Hydrapak Reservoirs (introduced in 2016) now fall under Osprey's All Mighty Guarantee.
Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
* If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.
**Previous generation reservoirs (those manufactured and sold before 2016) are covered by the previous limited 1-year warranty from the purchase date, which covers manufacturing and material defects only. Damage caused by accident, animal attacks, zombie apocalypses, or outside of the 1-year period are not covered. If your reservoir falls within the warranty guidelines, please fill out the information below.
Please submit a photo of the defect to your reservoir (not a stock/internet image). If you do not submit a photo, the processing of your claim will be delayed. If the damage or defect is a part issue (bite valve, bite sheath, hose, or lid), please vist our Parts Request page.
If you have any questions or concerns, please feel free to contact us at 866-314-3130, or by email at firstname.lastname@example.org.