All Mighty Guarantee
Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
* If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.
If you are a Retail Store with an invoice/shipping discrepancy, please fill in the form below to submit your claim. It is important to ensure all contact and shipment information is complete and correct.
If you have not heard back from us within a week, please check your SPAM folder before calling. If you have any questions, please call us at 866-314-3130.