All Mighty Guarantee
Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.
* If you live outside the United States, please visit the International Customer Service page to locate the overseas Osprey Distributor closest to you.
If your pack needs a repair, we are happy to help you out. Please fill out the form below as best you can. Once you submit the form, you will receive an email response within one week with detailed shipping instructions. If you have not heard back from us within a week, please check your SPAM folder for our reply before calling. If you have any questions or concerns, please feel free to contact our Quality & Returns Department at 866-314-3130, or by email at firstname.lastname@example.org.
PLEASE NOTE: If your product is not repairable and is replaced, the original product will not be returned to you. We will make every effort to repair your pack. In the event that we are unable to make a functional repair to your pack, we will replace it. For products that are no longer in production, you will be contacted by our Customer Service team to discuss replacement options.